Conditions of Booking

All caravans are designated non-smoking. We reserve the right to impose a charge of up to £100 for specialist cleaning, plus any extra costs if we have to take the accommodation out of service while it’s cleaned. This includes e-cigarettes.

The person making the booking must be over 21 years of age.

Bookings will only be accepted from families & couples except by prior arrangement.

Provisional reservations will be cancelled after five days if no payment is received.

All bookings are from 4.00pm on the day of arrival until 10.00am on the day of departure. If arriving after 6.00pm please notify us.

We reserve the right to re-let booked and paid-for accommodation if it is not occupied by 4.00pm on the day after the day of arrival.

Cancellations – We sincerely hope that you don’t need to cancel your booking, however, if you do, please call us  as soon as you know so that we can try to offer you alternative options, for example we may be able to change the date of your holiday. Depending on how close you cancel to your planned holiday start date, you will otherwise receive a refund according to the amounts detailed in the following table unless covered by our cancellation guarantee. Cancellations must be made in writing.

Days before your holiday starts	Refund entitlement
43 or more	Full refund minus your deposit or minimum loss of £50 per holiday
42-29	70% refund, minus your deposit
28-15	30% refund, minus your deposit
14-8	10% refund, minus your deposit
7 or fewer	No refund

Pets are allowed in any of the Jamaica caravans and some of the Pebble Bay caravans. They are not allowed in any other caravan.

Dogs must be kept on a lead at all times and must not be left in caravans unattended.

Anyone causing annoyance to others on the park may be asked to leave the park immediately. No refund will be made.

We will not be held responsible for any personal injury, loss or damage to personal property.

In the interest of fire safety, cars must be parked in the allocated spaces and not next to caravans.

Any damage to caravans or breakages must be paid for.

The management is relieved of any liability should the accommodation not be available due to circumstances beyond its control, in which case a full refund will be made.

We reserve the right to withdraw or curtail amenities or facilities if necessary.

We reserve the right to enter any caravan at any time at our discretion.

All prices are inclusive of VAT at the current rate.

All prices are per caravan per week except the Easter break.

The deposit is £50 per caravan per week.

The balance is payable 42 days prior to arrival.

Electricity is not included in the rate and payable on site (coin meter).

In the event of a complaint, please speak to reception immediately. Complaints which are not brought to the management’s attention during your stay cannot be dealt with once you have left the site.